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Serving Metro Melbourne & Mornington Peninsula 24/7
We’re dispatched within 5 minutes, on-site within 60 minutes. Property restored while insurance companies are still processing paperwork.
Meanwhile, water damage worsens every hour
Speed: Work starts immediately, not in 3+ days.
By the time insurance allocates your claim, your property is already dry and back to normal.
From the moment you call 1300 682 563:
We don't guess. We measure.
This is where speed matters most.
This is science, not luck.
Note: Equipment is loud (like a continuous vacuum cleaner) but necessary. We adjust placement daily based on moisture readings.
Every day, we return to check your property.
We don't pack up when the carpet "feels dry." We measure:
If we can protect Australia’s cricket heritage during building-wide floods, we can restore your property.
Read more about how we restored Cricket Australia here.
Some cheap carpet and underlay don’t survive water damage. Backing delaminates, fibers lose integrity. If your carpet was already worn, water damage might be the final straw.
Important: Even if you replace the carpet, the subfloor still needs drying. You can’t lay new carpet on wet subfloor. Water extraction and structural drying are still required.
Complete solution: If replacement is needed, we arrange supply and installation with competitive pricing. One company, complete solution, no coordination headaches.
Richard’s Simple Test: Building vs Contents Insurance
Direct Owner Communication
Richard answers your call personally. No call centres, no receptionists. Real people, real communication.
We provide emergency water extraction across:
Response time: Within 60 minutes for most Melbourne suburbs. Longer for outer areas but still same-day service.
Dispatched within 5 minutes of your call. On-site within 60 minutes for most Melbourne suburbs. We operate 24/7/365. Even public holidays. Even Christmas Day.
Richard’s team “sleeps with boots on.” When you call, we’re ready to move.
If we extract the water and dry properly within 24-48 hours, no smell. The key is removing the moisture before bacteria can multiply and mould can start.
If your carpet has been wet for days before we arrive, odor might be present. We use antimicrobial treatments and air scrubbers to eliminate odors.
Category 3 water (sewage): We apply specialized decontamination treatments. Multiple applications if needed. The $10,000 Italian carpet in Brighton? Three treatments over 2 days. Zero smell. Zero contamination.
Usually, yes. For clean water (Category 1), you can typically stay in unaffected rooms.
For grey water (Category 2) or sewage (Category 3), we might recommend staying elsewhere during the initial extraction and treatment phase.
We’ll advise based on your specific situation. Safety first.
Our thermal imaging and moisture meters detect water in walls and subfloors. If structural drying is needed, we install specialized drying equipment.
For walls: We might need to remove baseboards to dry wall cavities. Sometimes small holes for air injection. We coordinate any repairs needed.
For subfloors: If accessible, we can position air movers to dry underneath. Sometimes carpet needs to be pulled up temporarily.
We’ll explain exactly what’s needed and why before proceeding.
Honest answer: It depends on the size and severity.
Small washing machine leak (one room, 2m² affected): From $600 for one day of drying equipment.
Typical residential job: $1,500-$3,500
Large restoration (multiple rooms, structural drying): Up to $10,000
Most jobs fall under $3,500.
We provide obligation-free quotes. No surprises. Transparent pricing.
Most homeowners are covered under “liquid escape” coverage. This includes burst pipes, washing machine leaks, hot water system failures, toilet overflows.
Check your policy. Look for “liquid escape” or “escape of liquid.”
Building vs contents: Use Richard’s “upside down” test. Carpet usually falls under contents insurance.
We provide complete documentation to support your claim. We’ve never had a client’s claim denied.
Washing machines are the #1 cause of home floods in Australia. They account for 30% of our emergency calls.
Usually, the waste pipe vibrates loose from the laundry tub or bath outlet. Water pumps out continuously. Hundreds of liters if you’re not home.
Prevention: Check your waste pipe connection every few months. Never run your washing machine when you’re not home or asleep.
If it’s already flooded: Turn off the machine. Call us immediately: 1300 682 563
We’ve dried out hundreds of washing machine floods. It’s not the end of the world. We can fix this.
Available 24/7 across Metro Melbourne & Mornington Peninsula
