Squeaky Clean Team Australia Pty Ltd | ABN 27 614 170 679
Carpet Cleaning | Upholstery Cleaning | Tile Cleaning | Water Damage Restoration
1300 682 563 | sales@squeakycleanyeam.com.au
Squeaky Clean Team Australia Pty Ltd | ABN 27 614 170 679
Carpet Cleaning | Upholstery Cleaning | Tile Cleaning | Water Damage Restoration
1300 682 563 | sales@squeakycleanyeam.com.au
These Terms and Conditions govern the provision of all services and goods by Squeaky Clean Team Australia Pty Ltd (“the Company”) to its customers. By booking or engaging our services, you agree to be bound by these terms. Please read them carefully before engaging our services.
These terms were last updated: April 2026.
In these Terms and Conditions, the following definitions apply:
A booking is not confirmed until you receive a written confirmation via email or SMS from the Company. Online form submissions are provisional only — confirmation is sent once your booking has been reviewed and accepted.
For standard carpet cleaning, tile, and upholstery jobs, a minimum of 24 hours’ notice is required. Jobs involving five or more rooms or heavily soiled conditions require a minimum of 48 hours’ notice.
Water damage restoration is an emergency service and cannot be booked online. Please call 1300 682 563 for immediate assistance. We aim to be on-site within 60 minutes, 24 hours a day, 7 days a week.
We reserve the right to decline or reschedule bookings at our discretion, including where daily job capacity has been reached or where a job’s scope requires on-site assessment before confirmation. We will always contact you as promptly as possible if we need to make any change to your booking.
Arrival times are given as a window, not a fixed time. We will send an SMS when your technician is on the way. Traffic, prior job duration, and other operational factors may affect arrival within the confirmed window.
We understand that plans change. Our cancellation policy is designed to be fair to you and to our team.
Notice Given | Policy |
48 hours or more | Full cancellation, no charge. Deposit refunded in full within 5 business days. |
24 – 48 hours | Forfeit deposit, or rebook at no additional charge. |
Less than 24 hours | Forfeit deposit, or rebook at no additional charge. |
No-show (technician attends, no access) | Deposit forfeited. Call-out fee of $120.00 applies. |
To cancel or reschedule, call us on 1300 682 563 or email sales@squeakycleanteam.com.au. Cancellations received outside business hours are timestamped at the time of message — the notice period begins from when the message is received, not when it is read.
We reserve the right to cancel or reschedule a booking in exceptional circumstances (such as illness, equipment failure, or unsafe road conditions). In these cases, we will contact you as early as possible and offer the next available appointment. No cancellation fee applies where cancellation is initiated by us.
A deposit may be required at the time of booking. The deposit amount will be confirmed during the booking process and is applied toward the total invoice.
The balance of payment is due on the day of service, upon completion of the job. We accept EFT, credit card, and cash. Payments made with Visa or Mastercard will incur a 1.9% transaction fee; American Express cards will incur a 2.5% fee.
For water damage restoration works, we reserve the right to request a deposit of up to 50% as a security bond for drying equipment required at your property.
For insurance jobs where we are billing an insurer directly, payment terms are as agreed with the relevant insurer. The client remains responsible for any gap between the insurer’s payment and our invoice.
Invoices not settled within 14 days of the due date may attract a late payment fee. We will always contact you before applying any late fee. Unpaid bills beyond the agreed deadline may result in an Administration Fee covering all debt recovery costs.
All prices provided at booking are estimates based on the information you supply. We charge by room or square metre — not by the hour. The final price is confirmed on arrival and before we begin work.
If the actual scope differs materially from what was described at booking (for example, significantly more rooms, a larger area, or worse condition than indicated), we will explain the variation and provide a revised price. You may accept the revised price, or decline — in which case our call-out fee of $120.00 applies and any deposit will be refunded less that fee.
Add-on services such as stain treatment, pet odour treatment, and fabric protection are priced separately and will be itemised on your invoice. We do not charge for travel time between jobs.
Bookings in Zone 2 (Mornington Peninsula and outer suburbs) attract a travel surcharge, which will be shown clearly at the booking confirmation stage and included in your total.
Your satisfaction is our priority. If you are not satisfied with the result, contact us within 48 hours of the completed job and we will return to assess and, where appropriate, re-clean at no charge. No questions asked — we want happy clients.
Our satisfaction guarantee applies to the standard of cleaning completed. It does not apply to outcomes that were clearly communicated as uncertain before work began (see clause 12). We ask that you inspect the work before our technician leaves where possible — if you identify an issue at the time of the job, please raise it immediately so it can be addressed on the spot.
Any equipment provided by us for job completion remains the property of Squeaky Clean Team at all times and must be properly cared for and returned once the job is finished. The client is liable for repair or replacement costs of any equipment damaged or lost while on loan. All equipment is regularly tagged and tested for safety and efficiency.
You are responsible for ensuring safe and reasonable access to the property at the confirmed appointment time. If you cannot be present, key access must be arranged in advance. By prior arrangement, we are happy to collect keys locally for a small additional fee.
Furniture does not need to be moved before we arrive — we include moving of small and medium furniture as part of the job. Please advise us of any heavy items (pianos, large bookcases, beds) that require special handling. We do not move antiques, electrical equipment, or items of significant monetary or sentimental value without your assistance and explicit agreement.
Hot and cold running water must be available and accessible at the property. Truck-mounted steam cleaning requires access to an external tap or garden hose point. By prior arrangement, we can supply our truck-mounted equipment for jobs with no mains power, at a minimum rate of $5.50/m2 to cover additional running costs. Please note the truck mount requires direct property access and cannot be parked on nature strips.
For water damage restoration services, electricity at the property is essential for operating drying equipment.
Pets should be secured before our arrival. For safety and to allow us to work without interruption, please keep pets in a separate area during the job.
Please be aware that freshly cleaned carpets require a drying period of 6 to 12 hours (3 to 4 hours with our speed-dry add-on). Walking on wet carpets before they are fully dry will re-soil them and reduce the quality of the result.
Please secure all valuable items before we begin. Ensure there is a clear working area free of potential hazards or tripping risks for our technicians.
Any concerns must be reported to our office within 48 hours of job completion. We will not consider refund claims after services have been performed and we have left the property. The customer must allow us to re-inspect or re-clean any area of concern prior to arranging any third party to carry out further services.
To make a complaint or request a return visit, call 1300 682 563 or email sales@squeakycleanteam.com.au. We take all feedback seriously.
We will always give you an honest assessment of stains and damage before we begin work. Please contact our team for advice before attempting any home stain removal — it is easy to permanently set stains. Most stains respond well to professional cleaning, but some (such as permanent dyes, bleach damage, caustics, acids, or deeply set pet urine) may not be fully removable regardless of method.
We guarantee our best effort — not a specific outcome. No discount or refund applies where a stain does not clear after we have provided an honest pre-job assessment.
Pre-existing damage — including worn pile, colour fading, bleach spots, damage from previous cleaning attempts, or structural carpet or upholstery issues — is not caused by our work. We are not liable for pre-existing damage and will document such conditions before starting. Our staff are instructed to photograph pre-existing damage for the job record.
Shrinkage, colour bleeding, or pile disturbance can occur in natural fibre carpets (wool, silk, jute) or sub-standard carpets, particularly if they have not been professionally cleaned before or were previously wet without proper drying. We will advise you of any risk we identify before proceeding. If you choose to proceed after being advised of a risk, you accept that risk.
We cannot be responsible for pre-existing conditions not apparent upon visual inspection, including existing stains that may wick up during steam cleaning or urine odours embedded in carpet underlay.
For pet accidents, we recommend an antimicrobial wash. Effectiveness depends on the severity of the odour and the age and diet of the pet. Multiple treatments may be required and this will be communicated at the commencement of service.
Our technicians have the right to refuse to start or continue work if the property presents conditions that are unsafe. Conditions that may result in us declining to work include: extreme biohazard contamination, presence of asbestos, structural instability, infestation beyond normal household levels, or aggressive behaviour by any person at the property.
If a job is declined for safety reasons on arrival, our call-out fee of $120.00 applies. We will advise you of the reason and, where possible, suggest how the issue can be resolved so we can return.
The cleaning products we use are safe for residential use and are not harmful to humans or animals once dry. If you or any household member has known sensitivities or allergies, please advise us at booking so we can discuss suitable product options. Eco-friendly and low-chemical alternatives are available on request.
We commit to rectifying any damage caused by our services if reported within 48 hours. If we cannot repair the item, we will provide compensation equal to its market value, or at our discretion an insurance claim may be lodged on the customer’s behalf. We carry public liability insurance. Claims must be notified within 48 hours — we will not accept liability for damage reported after this period, or for pre-existing damage (see clause 12).
We recommend customers avoid placing furniture on wet or damp carpets. Squeaky Clean Team will not be held responsible for damage caused by this (e.g. from metal or wooden furniture legs).
Our liability is limited to the value of the job completed. We are not liable for consequential losses.
We commit to rectifying any damage caused by our services if reported within 48 hours. If we cannot repair the item, we will provide compensation equal to its market value, or at our discretion an insurance claim may be lodged on the customer’s behalf.
We recommend customers avoid placing furniture on wet or damp carpets. Squeaky Clean Team will not be held responsible for damage caused by this (e.g. from metal or wooden furniture legs). We will not be held liable for existing damage that cannot be cleaned or repaired by our staff. Our staff are instructed to photograph pre-existing damage for the job record.
Our company is fully insured for your peace of mind.
Promotional offers and discounts cannot be combined with other offers or discounts. Promotional offers do not apply to minimum charges.
The following pricing applies to all water damage mitigation and restoration services. All prices are inclusive of GST and current as of January 2024.
Service | Price (Inc. GST) |
CALL OUT & SITE VISITS | |
Call out fee & assessment – Water Damage * | $220.00 |
Site visit to monitor moisture levels & drying equipment * | $165.00 |
After-hours call out fee & assessment – Water Damage * | $275.00 |
After-hours site visit to monitor moisture levels & drying equipment * | $220.00 |
WATER EXTRACTION | |
Water extraction | $11.00 per m² |
Black water extraction ** | $22.00 per m² |
DRYING EQUIPMENT (per unit, per day) | |
1200L Dehumidifier | $165.00 |
Air mover | $82.50 |
Air scrubber | $77.00 |
Hydroxyl generator air purifier | $132.00 |
Large 7000L Dehumidifier | $275.00 |
CLEANING SERVICES (per m²) | |
Standard carpet clean | $4.40 |
Deep action steam clean | $5.50 |
Application – anti-mould treatment | $2.20 |
Application – browning treatment | $2.20 |
Clean & sanitise floors after black water contamination | $22.00 |
Steam clean tiles (minimum $132.00, then per m²) | $11.00 |
LABOUR | |
Labour charge (moving furniture, carpet, general cleaning etc.) | $110.00 per man hour |
After-hours labour charge (moving furniture, carpet, general cleaning etc.) | $165.00 per man hour |
* Includes first 30 minutes. All prices include GST.
** Price includes decontamination of all equipment used to extract and complete the task, including disposal of contaminated water in accordance with EPA rules.
*** Additional fees may apply for mileage and time travelled outside the Melbourne metropolitan area.
Our website at squeakycleanteam.com.au is provided for general information purposes and is subject to change without notice. You may only use the website for lawful purposes consistent with its nature. We reserve the right to ban users who engage in unlawful, offensive, or disruptive behaviour. You must not interfere with the website or its content in any way.
All content on our website — including text, images, logos, graphics, video, and code — is owned by or licensed to Squeaky Clean Team and protected under Australian copyright law. We grant you a limited, non-exclusive, revocable licence to use the website for personal, non-commercial purposes only. All other rights are expressly reserved.
The Company is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Personal information collected at booking (name, address, phone, email) is used only to confirm and complete your booking, send reminders and follow-up communications, and improve our service. We do not sell, rent, or share your personal information with third parties except where required to complete your service or as required by law.
You may request access to, correction of, or deletion of your personal information at any time by contacting us at 1300 682 563 or sales@squeakycleanteam.com.au. Our full Privacy Policy is available at squeakycleanteam.com.au. We use cookies to monitor browsing preferences and improve our services — full details are in our Privacy Policy.
Nothing in these Terms limits or excludes any rights or guarantees you are entitled to under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.
To the extent permitted by law, we exclude all liability for any indirect or consequential loss or damage arising from your use of our website or services, except where such loss arises from our failure to meet a consumer guarantee under the ACL. Our liability in all cases is limited to the value of the job completed. Where our liability cannot be excluded but can be limited, we limit it to the maximum extent permitted under section 64A of the ACL.
You indemnify us against all claims, liabilities, costs, and expenses (including legal costs) resulting from your use of our website or breach of these Terms.
These Terms are governed by the laws of the State of Victoria, Australia. Any dispute that cannot be resolved between the parties will be referred to the Victorian Civil and Administrative Tribunal (VCAT) or the appropriate court. We ask that you contact us first — we will always seek a prompt and mutually satisfactory resolution before any formal process is initiated.
We may update these Terms at any time by publishing a revised version on our website. Continued use of our services or website constitutes acceptance of the updated Terms. If any provision of these Terms is found to be void or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining Terms will continue in full force.
If you have any questions about these Terms and Conditions, please get in touch with our team.
Phone: 1300 682 583
Email: sales@squeakycleanteam.com.au
Website: squeakycleanteam.com.au
