Water emergencies don’t wait for convenient times. Whether it’s 2 AM on a weekend when a pipe bursts, or you’ve come home to find your washing machine has flooded the laundry, that sinking feeling in your stomach is all too real. We get it – and we’re here to help you through it, step by step.
At The Squeaky Clean Team, we’ve guided over 5,000 Australian families and businesses through water damage emergencies since 2007. Here’s exactly what happens when you call us, so you know what to expect during what’s already a stressful time.
The Moment You Call Us (Available 24/7)
When disaster strikes, you need someone who answers the phone – not a voicemail. Richard, Louise, or one of our team members will pick up your call, day or night. We’ll ask a few quick questions about your situation and immediately dispatch our closest technician to you. No waiting until Monday morning, no “we’ll call you back.” Help is on the way.
What we need to know:
- What caused the water damage (burst pipe, storm, appliance malfunction)?
- How much water are we dealing with?
- Which areas of your home are affected?
- Is the water source still active?
Within the Hour: Assessment That Actually Makes Sense
Our IICRC-trained technicians arrive with professional moisture meters and infrared cameras – not just a mop and bucket. But here’s what sets us apart: we’ll walk you through exactly what we’re finding in plain English, not technical jargon that leaves you more confused.
We’ll show you:
- Where the water has traveled (it’s often more extensive than it looks)
- What can be saved and what might need replacing
- The plan to get your home dry and safe again
- A realistic timeline so you can plan accordingly
Our 110% Care Factor means: We take photos, explain everything, and make sure you understand what’s happening to your home before we start any work.
Immediate Action: Getting the Water Out Fast
Every minute counts when it comes to water damage. Our powerful extraction equipment starts working immediately to remove standing water. But we don’t just suck up the obvious puddles – we’re looking for water that’s seeped into subfloors, behind walls, and other hidden spaces where mold loves to grow.
This isn’t just about preventing further damage to your belongings – it’s about protecting your family’s health and your home’s structural integrity.
The Drying Process: Science Meets Common Sense
Once the water is out, the real work begins. We strategically place high-speed air movers and commercial dehumidifiers throughout your home. For carpets, we use specialized float drying techniques that dry both the carpet and the subfloor underneath.
Here’s what makes us different: We don’t just drop off equipment and disappear. Our technicians monitor moisture levels daily, adjusting equipment as needed. We’ll explain why your home might sound like a wind tunnel for a few days – and why that’s exactly what needs to happen.
Making It Safe and Clean Again
After your home is thoroughly dry, we sanitize everything with EPA-approved, family-safe products. We’re not just removing visible dirt – we’re eliminating bacteria and preventing mold growth that could affect your family’s health months down the track.
If your carpets were affected, we’ll clean them with our Australian-made, non-toxic detergents that are safe around kids and pets. Because what’s the point of saving your carpet if it’s not safe for your family?
Bringing Your Home Back to Life
Depending on the damage, restoration might involve anything from repairing drywall to replacing flooring. The good news? We handle all of this coordination for you. No juggling multiple contractors or wondering if the electrician will show up when the plasterer finishes.
We work with your insurance company too, providing all the documentation they need for your claim. One less headache for you during an already stressful time.
Communication Every Step of the Way
Nothing’s worse than feeling left in the dark about what’s happening in your own home. We’ll update you regularly on our progress, answer your questions (no matter how many times you ask), and give you realistic expectations about timelines.
You’ll always know:
- What we’re doing and why
- How long each phase will take
- When you can expect to get your normal life back
- How to reach us if you have concerns
Why Australian Families Choose Us
After 17 years and more than 5,000 successful water damage restorations, we’ve learned that technical expertise is only half the battle. The other half is caring about the people behind the problem.
We’re not the cheapest option available – we’re the option that gets it right the first time. Our family-owned business means we answer to you, not shareholders. When you’re dealing with water damage, you need a team that treats your home like their own.
Ready for help? Call us 24/7 at 1300 682 563. When water strikes your home, we’ll help you strike back.
The Squeaky Clean Team has been Australia’s trusted water damage restoration experts since 2007. Our family-owned business serves Melbourne and the Mornington Peninsula with our signature 110% Care Factor.
