Your satisfaction is our priority. If you are unsatisfied with our services please notify us immediately. We strive for your complete satisfaction!
Please note, all telephone quotes are tentative and subject to alteration upon on-site inspection. These estimates are based on the information you provide to us. Water tends to go further than you think. Further, the volume of water, the length of time since flooding took place, & the ambient air temperature are just some of the factors that will influence drying time.
Any equipment provided by us for job completion remains our property and should be properly cared for and returned once the job is finished. The client bears the responsibility for any repair or replacement costs of damaged or lost equipment while on loan. Our equipment is regularly tagged and tested for safety and efficiency.
We must have access to the property to provide our services. If the customer is unable to be present, key access must be provided. We are willing to collect keys locally for a nominal fee, provided prior arrangement has been made. For service execution, the availability of electricity at the property is essential for operating the drying equipment.
Customers are encouraged to secure all valuable items and provide a clear, hazard-free workspace for our technicians to ensure smooth service delivery.
We urge customers to confirm their satisfaction with our work upon job completion. We request that clients be available at job completion to confirm satisfaction with the work completed. Any concerns must be reported to our office within 48 hours of job completion. No refund claims will be entertained once we have completed the service and left the property.
We commit to rectifying any damage caused by our services if reported within 48 hours. If we cannot repair the damaged item, we will compensate for its market value, possibly through an insurance claim. However, we cannot be held liable for any pre-existing damage, damage due to placing furniture on wet carpets, or pre-existing damage that our staff cannot clean or repair.
Please contact us if you have any questions about these terms and conditions. Thank you for your understanding.