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Terms and Conditions
Water Damage Restoration

Emergency Carpet or Rug Steam Cleaning Service Melbourne
Emergency Carpet or Rug Steam Cleaning Service Melbourne

Terms and Conditions Water Damage Restoration

Home » Terms and Conditions Water Damage Restoration

Squeaky Clean Team’s Terms & Conditions for Water Damage Mitigation & Restoration Services

Thank you for choosing The Squeaky Clean Team to dry out & restore your property following water damage. We welcome you to carefully review our Terms and Conditions below.

Satisfaction Guarantee:

Your satisfaction is our priority. If you are unsatisfied with our services please notify us immediately. We strive for your complete satisfaction!

Pricing:

Please note, all telephone quotes are tentative and subject to alteration upon on-site inspection. These estimates are based on the information you provide to us. Water tends to go further than you think. Further, the volume of water, the length of time since flooding took place, & the ambient air temperature are just some of the factors that will influence drying time.

Payment:

Full payment is due upon job completion unless otherwise agreed. Acceptable methods of payment include EFT, Credit Card, or cash handed directly to the technician. Please be aware that payments made with Visa or Mastercard will incur a 1.5% transaction fee, and American Express cards a 2.5% fee.

Unpaid bills beyond the agreed deadline may result in an added Administration Fee that includes all debt recovery costs. For water damage restoration works, we reserve the right to request a deposit as a security bond for the drying equipment.

Drying Equipment Loan:

Any equipment provided by us for job completion remains our property and should be properly cared for and returned once the job is finished. The client bears the responsibility for any repair or replacement costs of damaged or lost equipment while on loan. Our equipment is regularly tagged and tested for safety and efficiency.

Cancellation Fees & Surcharges:

We charge $220.00 to assess water damage. If we are stood down we do charge for any works completed & for the equipment installed.

The customer is expected to ensure parking availability for our technicians. Parking charges, if any, will be added to the customer’s bill. Additional surcharges may apply if parking scarcity leads to additional labour and time, or if difficult access within apartment buildings requires added effort.

Job Access:

We must have access to the property to provide our services. If the customer is unable to be present, key access must be provided. We are willing to collect keys locally for a nominal fee, provided prior arrangement has been made. For service execution, the availability of electricity at the property is essential for operating the drying equipment.

Safety Measures:

Customers are encouraged to secure all valuable items and provide a clear, hazard-free workspace for our technicians to ensure smooth service delivery.

Claims & Complaints:

We urge customers to confirm their satisfaction with our work upon job completion. We request that clients be available at job completion to confirm satisfaction with the work completed. Any concerns must be reported to our office within 48 hours of job completion. No refund claims will be entertained once we have completed the service and left the property.

In Case of Damage:

We commit to rectifying any damage caused by our services if reported within 48 hours. If we cannot repair the damaged item, we will compensate for its market value, possibly through an insurance claim. However, we cannot be held liable for any pre-existing damage, damage due to placing furniture on wet carpets, or pre-existing damage that our staff cannot clean or repair.

Insurance:

Rest assured; our company is fully insured for your protection.

Please contact us if you have any questions about these terms and conditions. Thank you for your understanding.

Please contact us if you have any questions about these terms and conditions. Thank you for your understanding.

Squeaky Clean Teams Charges for Water Damage Restoration

We can only give a price estimate over the phone. We will have a better idea of the cost once we have assessed the damage that the water has caused. However, drying time will vary depending on the volume of water, absorbency of the material affected, and the ambient humidity.

Commercial in Confidence –
Squeaky Clean Team Price List January 2024

Name - all prices below Ex GST

Call out fee & assessment Water Damage $200.00 *

Site Visit to Monitor Moisture Levels & Drying Equipment $150.00 *

After hours Call Out Fee & Assessment Water Damage $250.00 *

After hours Site Visit to Monitor Moisture Levels & Drying Equipment $200.00 *

Water Extraction $10.00 per square metre

Black Water Extraction $20.00 per square metre **

1200L Dehumidifier @ $150.00 per unit per day

Air mover @ $75.00 per unit per day

Air Scrubber @ $70.00 per unit per day

Hydroxyl Generator air purifier @ $120.00 per unit per day

Large 7000L Dehumidifier @ $250.00 per unit per day

Standard Carpet Clean $4.00 per m2

Deep Action Steam Clean $5.00 per m2

Application anti mold treatment $2.00 per m2

Application Browning Treatment @ $2.00 per m2

Clean & sanitise floors after black water contamination @ $20.00/m2

Steam Clean Tiles (min $120.00 then $10.00/m2 )

Labour charge $100.00 per man hour (for moving furniture, carpet, general cleaning etc.)

After Hours Labour charge $150.00 per man hour (for moving furniture, carpet, general cleaning etc.)

* Includes first 30 minutes
** Price Includes decontamination all equipment used to extract & complete task including disposal contaminated water according to EPA rules.
*** Additional fees may apply for mileage and time travelled outside Melbourn

Please note our Water Damage Restoration Terms and Conditions
https://squeakycleanteam.com.au/terms-and-conditions-water-damage-restoration/