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Please note, all telephone quotes are tentative and subject to alteration upon on-site inspection. These estimates are based on the dimensions of average-sized rooms, standard-sized couches, and other such parameters. Unless otherwise advised, our quote will be for our standard steam clean service.
For carpet cleaning, our charges apply per square meter. Our current charge including GST for our standard steam clean service is $4.40/m2. The exact area to be cleaned will be measured, and the price confirmed before we begin. We take the measurement of the full room, even if some areas are obstructed by furniture. This is because of the increased time involved in cleaning furnished spaces. Please note we have a minimum fee of $120.00 for areas less than 20m2.
Stain removal is a nuanced process, with costs and success rates confirmed post-inspection. Please note that certain stubborn stains might need multiple rounds of cleaning, which will affect the final charge. Further note, not all stains can be removed. The likely results of the clean together with the costs of our service, will be discussed with you prior to commencement of the work. All spot or stain treatments must be paid for even if the results are not 100% satisfactory to the client.
Full payment is due upon job completion, unless previously arranged. Acceptable methods of payment include EFT, Credit Card, or cash handed directly to the technician. Please be aware that payments made with Visa or Mastercard will incur a 1.7% transaction fee, and American Express cards a 2.5% fee.
OOur terms are strictly COD. Unpaid bills beyond the agreed deadline may result in an added Administration Fee that includes all debt recovery costs. For water damage restoration works, we reserve the right to request a deposit as a security bond for the drying equipment.
Customers may reschedule an appointment through email or a phone call. Cancellations or rescheduling requests should be made with a minimum of 2 hours notice. Cancellations within 2 hours of a booking will incur our minimum call-out fee, currently $120.00.
The customer is expected to ensure parking availability for our technicians. Parking charges, if any, will be added to the customer’s bill. Additional surcharges may apply if parking scarcity leads to additional labour and time, or if difficult access within apartment buildings requires added effort.
Rest assured; our company is fully insured for your protection.
Please contact us if you have any questions about these terms and conditions. Thank you for your understanding.